The Group recognises the importance of being accountable to its investors and as such has maintained an active and constructive communication policy that enables the Board and Management to communicate effectively with its investors, stakeholders and the public generally. The Group firmly believes that prompt and timely information should be provided to shareholders and investors to enable them to make informed investment decisions.

The Company communicates with its shareholders and stakeholders through the timely release of financial results on a quarterly basis, annual report, press releases and announcements to Bursa Securities. Financial results and press releases are also placed on the corporate website to keep shareholders and investors informed on the Group’s performance and operations.

In addition, the Managing Director and Finance Director hold post-announcement of results press conferences and discussions with investment analysts and shareholders. In addition, management personnel responsible for investor relations activities meet regularly with equity research analysts, fund managers, institutional shareholders and investors on a one-on-one basis. Presentations are made to provide comprehensive insight into the Group’s business strategy, performance and major developments of the Group’s business activities. However, information which may be regarded as undisclosed material information about the Group will not be provided to any single shareholder or shareholder group.

The Board regards the AGM as a principal platform for open communication between the shareholders, Directors and Senior Management of the Company. At each AGM, a comprehensive review of the progress and performance of the Group’s business together with an overview of the Group’s activities will be presented to shareholders. Shareholders are given opportunity to participate in the question and answer session on the proposed resolutions and the Group’s operations. Executive Directors and the Chairman of the Board, are available to respond to shareholders’ queries during the meeting. Where appropriate, the Chairman will undertake to provide a written response to any significant question that cannot be readily answered on the spot. At the 46th AGM of the Company held on 4 November 2010, in addition to the above, the Company also shared its response to the questions submitted in advance by the Minority Shareholder Watchdog Group.

Each item of special business included in the notice of the meeting will be accompanied by a full explanation of the effects of a proposed resolution. The outcome of the AGM is announced to Bursa Securities on the same meeting day.

A press conference is normally held after the AGM where the Chairman, Managing Director and Finance Director provide updates to the media and answer questions from the media on the Group’s plans and activities.

The Company’s corporate website, www.gab.com.my, is another communication channel for investors to access information including corporate information, annual reports, latest press releases, latest financial results, share prices, announcements and disclosures made to Bursa Securities, AGM webcast and corporate social responsibilities activities of the Group.

The Company also provides an online helpdesk which allows investors to inquire about investor relations matters, provide feedback and post queries or concerns regarding the Group through the corporate website. The Company will review each electronic mail received and respond accordingly to its shareholders and stakeholders in a timely manner. Any information that may be regarded as sensitive information about the Group will not be disclosed.